Last updated: October 2026
Welcome to Hanfay (accessible at https://hanfay.com). This website and brand are owned and operated by Qingdao Hechu Trading Co., Ltd. (collectively referred to as "Hanfay", "we", "us", or "our").
We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of information we collect from you, how we use and protect it, and your rights regarding your personal data in compliance with international privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
1. Information We Collect
We collect information to provide better services to all our website visitors, wholesale partners, and retail customers. The information we collect falls into the following categories:
A. Personal Information You Provide Directly
- Contact Information: When you fill out an inquiry form, request a wholesale quote, or contact us, we collect your name, business email address (
[email protected]), phone/WhatsApp number, company name, website, and country. - Order & Transaction Details: If you place sample orders or commercial purchases, we collect billing and shipping addresses, order specifications, and transaction records. (Note: We do not store full credit card numbers or sensitive payment credentials on our servers).
- Communication Records: Records and copies of your correspondence (including emails and message submissions) when you contact our customer support or sales team.
B. Information Collected Automatically
- Log and Device Data: Your Internet Protocol (IP) address, browser type and version, operating system, time zone setting, device identifiers, and language preferences.
- Usage Data: Pages viewed, time spent on pages, links clicked, referral URLs, and interaction patterns with our product catalog.
2. How We Use Your Information
We process your personal information strictly for legitimate commercial and business purposes, including:
- Responding to product inquiries, technical questions, and RFQ (Request for Quote) submissions.
- Processing sample orders, commercial invoices, and B2B wholesale transactions.
- Providing updates regarding order status, shipment tracking, and logistics coordination.
- Improving website functionality, user experience, and product presentations.
- Detecting, preventing, and addressing technical issues, fraudulent activities, or security breaches.
- Complying with applicable legal obligations, trade regulations, and international customs requirements.
We do NOT sell, rent, or trade your personal information to any third parties for monetary consideration or independent marketing purposes.
3. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies (such as web beacons and pixels) to enhance your browsing experience, analyze site traffic, and understand customer engagement.
- Essential Cookies: Necessary for the basic functionality of the website (e.g., page navigation, security).
- Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
- Functionality Cookies: Remember your preferences (such as language or currency selection).
You can control and manage cookies through your browser settings. However, disabling cookies may impact certain features and functionalities of the website.
4. How We Share Your Information
We only share personal data with trusted third-party service providers who assist us in operating our business and website, subject to strict confidentiality agreements:
- Hosting and Infrastructure Providers: Cloud hosting, content delivery networks (CDNs), and website maintenance partners.
- Logistics and Shipping Carriers: International freight forwarders and express couriers (e.g., DHL, FedEx, UPS) solely for delivering samples and orders.
- Legal and Regulatory Authorities: When required by law, subpoena, or to protect the safety, rights, or property of Hanfay, our customers, or the public.
5. Data Security and International Transfers
We implement robust technical and organizational security measures (including SSL encryption, firewall protection, and restricted data access) to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
As a global e-commerce and export business, your information may be transferred to and maintained on servers located outside of your state, province, or country. We ensure all cross-border data transfers comply with applicable data protection laws.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, satisfy legal, accounting, or reporting requirements, and resolve potential disputes.
7. Your Legal Rights (GDPR & CCPA Rights)
Depending on your location, you have certain rights regarding your personal data:
- Right of Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request that we correct any inaccurate or incomplete information.
- Right to Erasure (“Right to be Forgotten”): You can request the deletion of your personal data, subject to legal record-keeping obligations.
- Right to Restrict or Object to Processing: You can object to or request restrictions on how we process your information.
- Right to Data Portability: You can request that we transfer your data to you or another service provider in a structured, commonly used format.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
8. Third-Party Links
Our website may contain links to third-party websites or services (e.g., social media platforms like Pinterest or Instagram). We are not responsible for the privacy practices or content of these external sites and encourage you to review their respective privacy policies.
9. Children’s Privacy
Our website and products are intended for adults, businesses, and pet owners. We do not knowingly collect personal data from children under the age of 16. If you believe a child has provided us with personal information, please contact us immediately for deletion.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be indicated by the “Last Updated” date at the top of this page.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
- Brand / Store: Hanfay
- Company: Qingdao Hechu Trading Co., Ltd.
- Official Website: https://hanfay.com
- Contact Email: [email protected]